At DRF Counselling, we are dedicated to safeguarding your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or utilize our services.
1. Information We Collect
We may collect personal information from you when you interact with our website or engage with our services, including but not limited to:
- Personal Identification Information: Name, email address, phone number, and any other details you voluntarily provide.
- Financial Information: Information about your financial situation, including income, expenses, debts, and other relevant financial data, which may be gathered through forms or consultations.
- Payment Information: Credit card details and billing information when you make a payment for services rendered.
- Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and session data.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide our services: To offer financial counseling and debt management solutions, and to assist you in becoming debt-free.
- To process transactions: To handle payments and send related communications such as invoices, receipts, and confirmation notices.
- To communicate with you: To respond to your inquiries, provide customer support, and send updates or notices about your financial progress.
- To send marketing communications: To send newsletters, financial tips, and promotional offers, which you can opt out of at any time.
- To improve our services: Based on your feedback and usage data, we aim to enhance our website and counseling services.
- To comply with legal obligations: We may process your data as required by law or to protect our rights and interests.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:
- Service Providers: We may share information with third-party vendors who assist us in delivering our services (e.g., payment processors, email service providers). These service providers are contractually obligated to protect your information.
- Legal and Regulatory Requirements: If required by law, or if we believe it’s necessary to protect our rights, safety, or property, or the rights and safety of others, we may share your information.
4. Security of Your Information
We take reasonable steps to ensure that your personal information is secure and protected against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights
You have certain rights regarding the personal information we hold about you, including:
- Access: You can request to access the personal information we have about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to any legal requirements or limitations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
6. Cookies
Our website uses cookies to improve your experience. Cookies are small text files that are stored on your device and help us analyze website traffic and improve our services. You can control cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our data protection practices.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:
DRF Counselling
Address: 21 Garlick Hill, London, EC4V2AU
Email: [email protected]
Phone Number: 08082815793